Privacy Policy

Who we are

Our website address is: https://jordec-business.com.

Privacy Notice

This privacy notice describes how Jordec Business Services, collects and processes your personal data. This includes scenarios where you make purchases or request products, interact with our website, subscribe to newsletters, or request marketing materials.

Contact Details

  • Email: sales@jordec.uk
  • Address: Suite 7, 6 Challenge Way, Colchester, Essex, CO1 2LY
  • Phone: 03300 101 611

Data Controller

Jordec Business Services, is the data controller responsible for your personal data. References to “us” and “we” in this notice refer to Jordec Business Services, is the data controller responsible for your personal data. References to “us” and “we” in this notice refer to Jordec Business Services.

For any queries regarding this privacy notice or to exercise your legal rights, please contact us using the details provided above.

Data Accuracy

Please inform us of any changes to your personal data to ensure its accuracy and relevance.

Data Collection

Personal data includes information that can identify an individual. We collect and process various types of personal data, such as identity data (e.g., name), contact data (e.g., address, email, phone number), marketing data (e.g., newsletter subscriptions), and technical data (e.g., cookies, analytics).

We do not collect sensitive personal data like race, ethnicity, religious beliefs, sexual orientation, or age unless directly relevant to our relationship with you.

Failure to Provide Personal Data

Failure to provide necessary personal data, like full name and contact details for delivery, when requested may lead to contract cancellation. In such cases, a full refund will be promptly issued.

Personal Data Collection Methods

We collect personal data through various interactions, including:

  • Direct purchases on our website
  • Direct communications via phone, message, email, or post
  • Trade account applications
  • Account creations
  • Newsletter sign-ups
  • Marketing requests

We may also receive personal data from third parties, such as technical data from Google Analytics or cookies, and publicly available information from sources like social media platforms or Companies House.

Third-Party Links

Our website may contain links to third-party websites or applications. Clicking on these links may allow third parties to collect or share data about you. We are not responsible for the privacy practices of these third-party sites and recommend reviewing their privacy policies.

Use of Personal Data

We primarily use your personal data to process orders and comply with legal obligations. Your personal data will not be shared with third parties without your consent, except when required by law.

We may use your personal data for marketing communications, but third-party marketing will only occur if you opt-in. You can withdraw consent for marketing communications at any time.

You will receive marketing communications from us if you have requested information or previously purchased products and have not opted out. Marketing communications may also include products from other brands we distribute, with your consent.

Cookies

Cookies are small files stored on your computer to enhance website functionality. We use cookies for analytics and to improve your browsing experience. You can manage cookies by adjusting browser settings, but disabling them may impact website functionality.

Change of Purpose

We will only use your personal data for the purposes it was collected, or if reasonably considered compatible with the original purpose. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis.

Personal Data Disclosure

We may share your personal data with:

  • Legal authorities (e.g., HMRC)
  • Service providers operating on our behalf (e.g., Google Analytics)
  • Credit reference agencies
  • Professional advisers (e.g., lawyers, insurers)
  • Third parties in case of a business sale, transfer, or merger

Data Security

We have implemented security measures to prevent unauthorized access or data breaches. Personal data access is restricted to authorized personnel and service providers requiring the information for business purposes.

Data Retention

We will retain your personal data for the necessary duration to fulfill collection reasons, including legal obligations. Personal data will be stored for a maximum of six years from the last service point and securely destroyed after this period.

You have the right to request data deletion at any time, except for information we are legally required to retain.

Legal Rights

You have the right to request access to your personal data at no charge. We may request identity verification before disclosing information and may charge an administrative fee for excessive or repetitive requests.

We will comply with your request within one month and inform you in case of any delays.

You may also request data correction, and we reserve the right to verify updates.

If you have any questions or wish to exercise your legal rights, please contact us using the provided contact details.

Thank you for entrusting Jordec Business Services with your personal data.